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FAQ
Are all your products authentic and factory sealed?
Yes, 100%. We only sell official, factory-sealed products sourced directly from authorized distributors and trusted partners. We never sell loose packs or tampered boxes.
Which TCG languages do you carry?
We specialize in international releases, including Japanese, Simplified Chinese, English, Spanish, Italian, and Korean editions for Pokémon, One Piece, and other popular TCGs.
How long does shipping take and how is it handled?
All orders are dispatched from Corralejo (Fuerteventura) via Correos. Standard delivery times depend on your destination (Canary Islands, Mainland Spain, or Europe). Tracking details are sent automatically as soon as your order ships.
How does Local Pick-up in Corralejo work?
Simply select "Local Pick-up" at checkout to skip shipping fees. Once your order is ready, we will contact you via email or WhatsApp to arrange a convenient time and pickup location in Corralejo.
How do you package items to prevent damage?
We pack every order with collector-grade care, using heavy-duty bubble wrap and sturdy outer boxes to ensure your items arrive in pristine condition.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, Apple Pay, Google Pay, and other secure payment gateways at checkout.
What is your return policy?
You can return unopened and factory-sealed items within 14 days of delivery. Due to the nature of collectible trading cards, we cannot accept returns on items that have been opened or unsealed.
Do you offer pre-orders for upcoming TCG sets?
Yes! We list upcoming sets for pre-order as soon as allocations are confirmed. Pre-ordering guarantees your box at release, and all pre-orders are shipped on or immediately after the official release date.
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